The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. . Buyers: viagogo charges a service fee on top of the ticket price. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . If You do not qualify, do not use the Services. Victims of Viagogo | Hi All, I am a new member and have been in contact 5.1 Investigations. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. 2.2 Registration. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 1999-2023 PayPal, Inc. All rights reserved. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . They then charge a booking fee on top of the tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). When listing seated tickets, all tickets in the same listing must be consecutive seats. Read more hen we pay for them, not a week before! Viagogo, based in Geneva, Switzerland, has not disclosed details of its . viagogo - Buy & Sell Concert, Sport & Theater Tickets Dec-23-2017 03:49 PM. 7.2 Copyright. Like. Crucially in your case, this means. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The tickets were bought and sold online, using the Viagogo fan resale platform. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. How do I change the email address on my account? The site operates a system wehre the tickets don't go on sale until they receieve them. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Viagogo Reviews: What Is It Like to Work At Viagogo? But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. The companys full name, according to a well-placed source, is Global Experience Solutions. Learn how. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Welcome to viagogo's online ticket exchange (the "Site"). 6.4 Release. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Are investors underestimating the impact of rate rises? The 'Payment' tab is automatically open. Viagogo should be the subject of a full criminal investigation.. viagogo Pay & benefits reviews Review this company. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. To sell tickets, a Seller lists the tickets in the Site database. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Ask a question about Viagogo in Booking Services. Viagogo says it paid me in November, but it has not turned up in my account. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Online Ticket Seller SCAMS Viagogo EXPOSED - Medium The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. So its not int he sellers interest to sell fakes or not actually have the ticket. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. You also have the option of taking your case to a small claims court. 1. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. We will be looking closely at this evidence to ensure that the order has not been breached. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Invalid tickets are defined as anything where buyers are refused entry. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). At no time do We provide the Buyer's payment information to the Seller. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Buying tickets to events | ACCC Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? In future, if you have issues confirming or fulfilling . It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. The tickets were sold in October for 180, but so far I have not seen the money. I want to ask if anyone know their custumer service valid e.mail ? | Read 12,461-12,480 Reviews out of 30,829 Reiwa 5th Spring Tour Grand Sumo Tickets. Such notice shall be deemed given one business day after the email is sent. Note that this is separate from any Tax viagogo is required to charge on its fees. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Is that normal? Court dismisses Viagogo's appeal on misleading representations and Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 2.3 Username and Password. Viagogo Reviews in New York City, NY | Glassdoor They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. 0. How sellers get paid Fast forward a few years, and the details she entered were still saved on your account. Instead, write to them again: restate your claim, and the reasons for your complaint. I resold concert tickets and Viagogo is insisting it paid me - but I Click the more button to email us. The tickets will be stored in one of these third-party sites. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. TicketNetwork. Did you find this answer helpful? 4.3 Sellers Shall Not Include Promotional Material with Tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. If you click on them we may earn a small commission. Join the 36,151 people who've already reviewed viagogo. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. I can't see my Resale tickets available to buy on the website. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? PREAMBLE 3.Click Dispute a Transaction. 6.9 Change or Suspension of Site. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? This is so we can promote the sale of tickets and items that You list for sale. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. How to cancel a payment to viagogo - PayPal Community With mycashbacks you get cash back & discounts very easily! Shoppers are advised to double check card details when shopping on computers or mobile devices. How Viagogo overcharges its customers - and how to avoid being caught Viagogo: MPs warn music fans not to buy from ticketing site Consumer rights is a division of Which? Thankfully, I have now managed to get to the bottom of it. Note that Your payment may be withheld if you violate this clause. Pay by credit . Affiliate links: If you take out a product This is Money may earn a commission. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. How can I change my bank details for my resale order? You warrant that you are over 18 years old and have the legal capacity to make the transaction. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. 3.3 Laws and Regulations. We do not write articles to promote products. All. 6.3 Allocation of Risk. 2.15 Claims under the viagogo Guarantee. What are the viagogo Terms and Conditions? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I went back to Viagogo to ask for a refund. Viagogo Questions (page 10) | ProductReview.com.au Sellers: once your tickets have sold, viagogo charges a service fee. How do I change the email address on my account? Tickets may be substituted with comparable or better seat locations without the Buyers approval. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 2.8 Pay & benefits. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . . Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws.