You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. This does not prevent us from varying these terms without reference to them. Arctic Monkeys Concert Tickets. That's not something you're likely to shake off. ! Taylor Swift Tickets. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 2.13 Ticket Information. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. We take no responsibility for such issues. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. 5.3 Disclosure of Information. Privacy Policy | If the event organiser is offering vouchers or tickets . 2.3 Username and Password. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Ha*Ash Concert Tickets. 6.3 Allocation of Risk. Elton John Concert Tickets; Andr Rieu . 2.1 Requirements. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Hombres G Tickets. Piggyback tickets may not be sold in the same listing. that reports on class action lawsuits, class action settlements, It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. "If it's been canceled, chances are you're . Which? The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 684 Posts. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Are you still waiting on a ticket refund for an event canceled due to the pandemic? We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Yes, add me. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo | Complaints | Better Business Bureau Profile The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. 6.7 Third Party Information. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. To open a dispute: 1.Log in to your PayPal account. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Please add me to the list. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. When listing seated tickets, all tickets in the same listing must be consecutive seats. Please note this does not include any Tax that may be payable on fees We are required to pay. 1. Event dates, times, venues and subject matter, which are listed on the ticket, may change. But gave me only option was to relist on their site or go to resceduled date. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Travis Scott performs on stage during Wireless festival in London last year. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . has spoken to a number of ticket holders who have been denied refunds for cancelled events. Leave us a message by clicking the Contact Us button. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. expected to be mailed out. What is the viagogo complaint handling process? Your email address will not be published. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. PDF FanFair Alliance - Ever get the feeling you've been cheated? Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 6.6 No Agency. No refund, no answered or returned email for days. This will be posted quickly, exposing the company and letting others see what happened to you! The good date is 9/11/21, but the relisted my tickets for 9/21/21. and that I would only receive a refund if the concert was cancelled etc. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. I'm Travelling - where and when will I receive my tickets? If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Coronavirus: Will I get a refund on my ticket if events are cancelled We do not control the information provided by other users which is made available through the Site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Including any such items constitutes a material breach of these terms and conditions. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. You may only use the Services if You can legally enter into and form binding contracts. Moreover, this appears to have been Viagogos policy for an extended period. Carnaval Barranquilla Tickets. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. has found. 6.11 Permitted use. Ticket-holders to postponed events will be able . About Us This company is a total scam. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Andr Rieu Tickets. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Viagogo - PayPal Community The money belongs with you. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.