I haven't received my order confirmation email. NEVER NEVER again. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. means cancellation or significant delay of flight(s) which. We/Us/Our We are the Booking agent with whom You made the Booking. Inspite of giving all the details, continuous email stating - send it in new format or send more information. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I have now been trying for a refund for 6 months. What to do?? Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Ticketek - Refundable Why should I buy from Ticketek Marketplace? Safe, Fast and Verified I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). So sorry. Instead I was sent the PDF email after the show. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Maisie Peters: 7:00 7:45pm Hands down. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Ticketek routinely mismanages ticket processing which should be simple. Please also read the General Conditions of Refund. Then I looked on Trustpilot at their reviews and really started to worry! This is not an insurance policy. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. (This can normally be obtained from the transport companys website). I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Where You are the business owner or registered Director, or a member of Your family is. 2023 ProductReview.com.au Pty. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Automatic Refunds I will NEVER buy tickets from this company again! A copy of the notice of failure or disruption of the public transport. An incident number or report from the Police or relevant traffic authority. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Our integration means you can list tickets for resale directly from your Ticketek account. The customer service was super helpful and I got the ticket value back and it sold super quickly. What a disgrace!! Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. means an unforeseen circumstance completely outside. Verification can help ensure real people write reviews about real companies. Safe, Fast and Verified Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Lost a baby recently? They need a better system and more staff it seems. Basically, because they're the only game in town, and they can do whatever they fucking like. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Change My Location A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Are there any age restrictions enforced on my event? I reported the scam to my credit card provider! >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! failed the examination previously and had to re-sit. Like. Still waiting for my refund 6 months. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Times are approx. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Press J to jump to the feed. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Voucher: $25 OFF Mar 2023 | Nine https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Are Refundable tickets available through Ticketek Marketplace? So thanks very much! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek Marketplace - Buy and Sell Tickets They agreed I shoudl get a refund, then asked for my account details for the refund. Fuck that, what a joke of an optional extra. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Requesting a Refund. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. i spent 2 hours online and still didn't manage to secure tickets. How do I contact Ticketek? - Ticketek Australia Ive forgotten my password/My password has expired. Safe, Fast and Verified What happens to my money when I buy a ticket? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Immediate household persons living together at the same permanent address. Everybody else looks like a paedo. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Years ago I did a few days temping at Tiketek. Any vehicle You plan to use during the Booking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They stole my money too. Why is the price displayed on my ticket different to what I paid? A police report or crime number to confirm the theft(Self-declaration not accepted). Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Any reason for refund must not be foreseeable at the time. More Info. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. means an unforeseen circumstance completely outside. Sell tickets directly from your Ticketek Account. I've purchased a ticket and my event is tonight! It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Clunky unhelpful booking site for Mary Poppins Melbourne. If they mean no-shows, then so be it. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. IMPORTANT Any translation of this document from English is for assistance and information only. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. There is no customer service centre you can call, just an automated voice call telling you to email. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Never ever again. As it got closer to Christmas I started to worry, as they were to be presents. Where you cannot provide evidence that the person affected is within the. Youmade an unsuccessful request for annual leave for the date of theBooking. Any temporary relocation for work must be for a period of at least 3 months. means the unforeseen change of the date of an examination that. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the.