Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. This cookie is set by GDPR Cookie Consent plugin. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. They may also move into management positions. See which role best matches your experience. Bing Ads sets this cookie to engage with a user that has previously visited the website. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Top editors give you the stories you want delivered right to your inbox each weekday. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple Inc. All rights reserved. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Apple is an equal opportunity employer that is committed to inclusion and diversity. When a customer needs assistance, you quickly assess their situation. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. At other times, you refer customers to support team members who get them up and running again. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. They must also have excellent customer service skills. Apple is a drug-free workplace. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Both full-time and part-time jobs are available. You get to work with really creative people. Your work hours will be based on business needs. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. A selection of macOS tips to make your Mac life a more effortless experience. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! US-Technical Specialist - Careers at Apple Certifications are updated on a per product basis annually. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. When a customer needs assistance, you quickly assess their situation. And after youve passed an exam, display your verified digital badge on any professional networking site. Technical Support - Careers at Apple Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. The Apple Professional Training courses are now available at training.apple.com. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Get startedand submit your resume. Theyre so grateful and that feels really good.. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Support and Service - Careers at Apple Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. CAE Inc. Global Technical Training Project Specialist Job in Saint These cookies track visitors across websites and collect information to provide customized ads. Copyright 2023 Apple Inc. All rights reserved. You need a current, government-issued ID to check in with the proctor and begin the exam. You reassure customers when delivering product diagnoses and potential solutions. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. This requires a lot of testing and coordination between different teams within Apple. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? You also have the option to opt-out of these cookies. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple is an equal opportunity employer that is committed to inclusion and diversity. We deliver a full range of Apple courses, including support and repair training for Apple devices. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The entire store team benefits from your commitment to providing the best care for customers. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Take proctored certification exams from your home or office. When a customer needs assistance, you quickly assess their situation. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. I agree to the Privacy Policy & Terms and Conditions. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple certification programs are IT professional certifications for Apple Inc. products. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. They may also be responsible for providing support to Apple Authorized Service Providers. What Is A Technical Specialist - Zippia As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Apple Technical Specialist - Murray - Apple - beBee Our training team can help you book training for your organisation or for a third party. Another perk of working there: Customers love Apple, so my days were often pleasant. Check your badge on Credly for specific expiration dates. Siemens Healthineers Technical Training Specialist Salaries in Setauket Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. click here to select a store and view pay information. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Learn more about your EEO rights as an applicant (Opens in a new window) . All Apple certification exams are delivered through OnVuea live, online proctoring solution. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. I agree to the. It felt pretty good to be able to help this woman. When youre authorized or certified in your area of business or expertise, you also represent Apple. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Get weekly top MacRumors stories in your inbox. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. And thats our greatest strength. The cookie is used to store the user consent for the cookies in the category "Performance". Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. By clicking Sign up, you agree to receive marketing emails from Insider Technical Specialist Salary in India | PayScale We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Come to us in your pursuit of success. The latest news and updates, direct from Apple. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Roles based in Quebec require French language proficiency. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple Employee Reviews for Apple Specialist - Indeed Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. . Salrios de Training And Technical Assistance Specialist da empresa ICF We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. View All Courses Questions? (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. United States Department of Labor. At Apple, base pay is one part of our total compensation package and is determined within a range. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Apple Employee Reviews for Technical Specialist - Indeed But opting out of some of these cookies may affect your browsing experience. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance.