.wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} They were no help at all. Was this review helpful? So you can be confident that youve got the right cover, thats tailored just for you. Not happy. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. false, Staysure Job security & advancement reviews - Indeed You can email us at info@staysure.co.uk Team leader will tell you they will call customer back 3 working days later. Were sorry that you did not enjoy your time with us and we wish you success in your future role. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. You can be certain that youre talking to the right person at the right time. The first time started out fine then I was transferred . Staysure Travel Insurance Reviews | Read Customer Service Reviews of Worst company I have worked for and hope people take this review in and understand you will be another number. No progression here unless your good friends with the senior management. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. They are not authored by Glassdoor. '', Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Do you agree with Staysure Travel Insurance's 4-star rating? Despicable service from dishonourable people. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. . I would like to reassure you that Staysure take all feedback about our products and services very seriously. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. A company who has to bang on about diversity isnt a diverse company. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Staysure "customer service" Reviews | Glassdoor If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Just raise a case and leave feedback after. We encourage our colleagues to speak up and stand by our values of being genuine and caring. The People Team. - Calling from within the UK: 0333 014 4512 span.icon-caret.is-active svg { Simply go to the My Insurance section and choose which policy youd like to email to yourself. 28703 San Sebastin de los Reyes You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. PDF Terms of Business We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Find Reviews. My dads body was left in the hotel room for over 24 hours. Thank you for posting your comments. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. (function($) { If there is a problem with the password chosen this should be explained. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Thank you. n 71 Edifcio D 2 Dt, Queluz de Baixo But the actual service once connected to an agent was excellent. .wsite-menu-default a {font-size:16px !important;} .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} If you need more help, please visit our FAQ Help Centre. This took 9 months to claim back!!! IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. //--> My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. ) }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Verification can help ensure real people write reviews about real companies. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) .wsite-phone {} a, Don't Pay out on Holiday cancellation due to Death of Parent. The training team show intense favouratism. I applied online. Thank you for your feedback and sorry to read your comments. The team leaders judged me not being in without any understanding. In the 4 years I was there I hit some sort of bonus each month. We are remunerated by commission for the arrangement, service and renewal of The process took 1 week. Therefore i lost out on the deal. Claims We do not process claims for your insurer. Having problems? The support which is only a call away is fantastic. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. My bugbear with insurance companies is the usual interminable wait for queries to be answered. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. - Monday - Friday: 8.30am - 8pm Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. .wsite-product .wsite-product-price a {} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Get started with your Free Employer Profile. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. _W.storeName = null; We also ensure all reviews are published without moderation. Will definitely be dealing with Staysure in the future for my holiday cover. She had to cancel her holiday to undergo treatment and submitted a claim. I have given this review 3 starts because I found it very difficult to register online to open an account. However, if you'd rather complain directly, you can use the above address to contact Staysure. longer working hour, monotony work, short holidays. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Even though you can earn a lot with the bonus, the bonus system is unfair. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} I could put it down racism but overall they are just a horrible company who treat people bad. There was a slight downside of having to wait for about 10 minutes. text-decoration: none !important; Were available during the following times: (yes - you get penalised financially for helping customers). Dear Anne Parry,Thank you for your 5 star review. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Staysure Interview Questions (2023) | Glassdoor _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";